Global Airline Cuts Maintenance Turnaround by 25% with IFS in Spanish

 German London, UK, February 12, 2026 – IFS, the leading provider of Industrial AI software, today announced that Miele, the world-renowned premium appliance manufacturer, is expanding its existing partnership with IFS to transform field service operations globally. Following successful implementations in Australia and New Zealand, Miele plans to roll out the AI-powered IFS Cloud across more than 25 countries over the next five years.

Miele is on a transformational journey to redefine its global service organization, with Industrial AI at the core of its strategy to deliver exceptional customer experiences through fast, efficient execution of end-to-end service processes. The deployment of IFS Cloud spans the entire service lifecycle, from initial customer contact through to solution-oriented service delivery, and improved first-time fix rates leading to faster customer resolution. By leveraging IFS.ai embedded in IFS’s Field Service Management (FSM) solution to optimize dynamic workforce scheduling across its entire technician network, including both Miele technicians and partners, the company is enabling intelligent, skill-based planning closely aligned with spare parts availability.

The Australia and New Zealand implementations went live within nine months, covering approximately 200 field technicians and contact center agents. IFS’s FSM capabilities enable Miele to analyze patterns in service requests, predict equipment failures, and recommend optimal technician assignments, ensuring the right resource with the right skills and parts arrives at the right time. This approach not only enhances the customer experience but also supports Miele's sustainability commitments by using AI-driven routing to reduce CO₂ emissions and minimize travel distances.