About the Event

Understanding the role of IFS Success

IFS Success is a dedicated, outcome‑focused partnership to ensure your IFS investment keeps delivering value beyond go‑live. It provides strategic alignment, governance, and best‑practice advisory to sustain adoption, optimisation, and long‑term performance across your IFS journey.

Eight common misconceptions

• IFS Success is another name for support.

• IFS Success is the same as consulting, or for delivery quality control.

• IFS Success is only for go‑live or during hypercare.

• Outcome‑based partnership is difficult to measure.

• We’ll be locked into a rigid, one‑size‑fits‑all programme.

• IFS Success is ‘no success without Success’ — you can’t be successful without it.

• The Customer Success Manager is a project manager or support lead.

• IFS Success can replace our implementation partner or IFS project team.