Global Airline Cuts Maintenance Turnaround by 25% with IFS

Maintaining and repairing a single-family home is one thing—managing the maintenance needs of entire communities across the globe is quite another. Associa, the worldwide leader in community management, operates in more than 9,000 communities and has grown significantly since its founding in 1979, largely through acquisitions. This success created disparate, siloed processes across divisions, particularly in maintenance, with each office dispatching and managing work differently. IFS Field Service Management™ (IFS FSM™) on the Microsoft® Azure™ cloud provided a single, flexible solution to unify and manage service operations at scale.

Standardising processes had been a strategic goal since 2012, driving the search for a platform that could meet high-level requirements and integrate with existing major systems—without the need to buy multiple products to handle core business.