Associa standardise processes to better prepare for future growth
Associa, the global leader in community management, deployed IFS Field Service Management on Microsoft Azure to unify processes, increase billable hours, improve SLA oversight and enable scalable growth without additional overhead.
Maintaining and repairing a single-family home is one thing. Keeping up with the maintenance needs of more than 9,000 communities worldwide is another. Associa, the industry leader in community management, grew rapidly through acquisitions, resulting in disparate systems and siloed, non-standardised processes across its divisions.
To tackle these challenges, Associa sought a single, flexible solution to manage service needs at scale and prepare the business for future growth.
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Associa selected IFS Field Service Management™ (IFS FSM) on the Microsoft Azure cloud as a true end-to-end solution that met high-level requirements without the need to purchase multiple systems. IFS FSM delivers mobile capabilities that send work orders directly to technicians’ tablets, supports real-time data in and out, integrates with other major systems and provides oversight to stay on top of service level agreements.
Running on Azure brings familiar, reliable infrastructure with upgrades and patches included, helping to make total cost of ownership predictable and delivering performance that “doesn’t go down like other systems.”
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One end-to-end solution to handle core business needs
Standardised work order processes across the organisation
Increased billable hours
Improved oversight of service level agreements
Enabled future growth without needing additional overhead
By mobilising technicians with tablet-based work orders, Associa can send staff straight to their first job and capture time on site, adding significant billable time each day. Back-office rekeying has been replaced by in-app capture and quick review, freeing teams to focus on client engagement and revenue generation.
Real-time visibility into contracts prevents year-end catch-ups on SLAs and helps offices address issues before they snowball. With IFS FSM on Azure, Associa expects to scale without proportional headcount increases, targeting a shift from one back-office employee per three to four technicians to approximately one per ten technicians. Azure’s inclusive pricing and performance have also consistently beaten budget expectations.
With IFS Field Service Management on Azure, Associa has unified processes, improved operational control and positioned the business for efficient, sustainable growth. For further information, email info@ifs.com or visit ifs.com.
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