IFS Field Service Management™ helps Associa standardise processes to better prepare for future growth
Associa, the worldwide leader in community management, selected IFS Field Service Management on Microsoft Azure to replace disparate systems, standardise work order processes and enable growth with improved mobility, SLA oversight and reduced overhead.
Maintaining and repairing an entire community across thousands of locations demands robust coordination. Associa, the industry leader in community management, operates in more than 9,000 communities worldwide. Growth through acquisitions since 1979 left the business with disparate systems and non-standardised processes across divisions, creating operational silos and inefficiencies.
Associa sought a single, flexible solution to manage service needs across its client base and bring consistency to work order dispatch and execution across offices.
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After a thorough evaluation of options, Associa chose IFS Field Service Management (IFS FSM™) as a true end-to-end solution capable of meeting high-level requirements without the need to purchase multiple systems. IFS FSM is deployed on the Microsoft Azure cloud, delivering familiar, reliable infrastructure with inclusive licensing, upgrades and patches to simplify total cost of ownership.
IFS FSM’s mobile capabilities enable offices to send work orders directly to technicians’ tablets for immediate access, allowing techs to go straight to their first job and clock in on site. Real-time data in and out helps the organisation stay on top of service level agreements and make timely adjustments.
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One end-to-end solution to handle core business needs
Standardised work order processes across the organisation
Increased billable hours through mobility
Improved oversight of service level agreements
Enabled future growth without needing additional overhead
Mobility has delivered tangible gains. By eliminating daily trips to the office, technicians can bill two extra hours per day. Back-office time spent rekeying work order notes has been cut significantly, shifting effort from data entry to client engagement and revenue generation.
Real-time visibility into contracts keeps teams aligned with SLAs, enabling course corrections before issues escalate. Running IFS FSM on Azure has provided predictable, simplified costing—with actual spend consistently under budget expectations—while improving reliability. Looking ahead, Associa expects to support growth without proportional back-office hires, aiming to move from one back-office employee per three to four technicians to about one per ten.
With IFS FSM on Microsoft Azure, Associa has standardised processes, improved SLA management and unlocked efficiency gains that support scalable growth. For further information, email info@ifs.com, contact your local IFS office or visit ifs.com.
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