PHS Group Customer Story

PHS Group, a leading UK provider of hygiene and workplace services, used IFS Planning and Scheduling Optimization (PSO) to transform its technician scheduling. With its field engineers completing 5 million+ visits annually, PHS replaced manual planning with AI-powered automation—eliminating next-day route planning and improving average jobs per day from 18.5 to over 26, with top performers reaching 35+. This 40% productivity increase helped PHS avoid 100+ new hires, reduce travel time and emissions, and improve work-life balance for drivers. Real-time adaptability ensures missed jobs are auto-flagged and re-routed, while service consistency has improved by over 40 percentage points, supporting PHS’s shift toward outcome-based service delivery.